What Are Cache and Cookies?

• Cache stores temporary website data to help pages load faster. However, outdated cache files can cause display errors.
• Cookies save login details and preferences. Clearing them can resolve login issues or incorrect settings.

Why Clear Cache and Cookies?

• Fix website loading issues
• Improve browser speed
• Resolve login problems
• Free up storage space

Let’s look at how to clear your cookies and cache in Google Chrome.

Step-by-Step Guide - follow the screenshots to complete the process. Let us know if you need further assistance!

Step 1. Open Google Chrome and click the three dots (⋮) in the top-right corner.

Step 2. Go to More tools → Clear browsing data…

Step 3. In the pop-up window:

• Set Time range to Last 7 days or All time
• Check: Cookies and other site data and Cached images and files

Step 4. Click Delete data.

Tip: Close and reopen Chrome after clearing to refresh your session.

Note: You can also get to this screen by pasting chrome://settings/clearBrowserData into the address bar at the top of your browser window and pressing Enter on your keyboard.

When Should I Clear Cache and Cookies?

• You can’t log into a website (even with the correct password)
• A website doesn’t load fully or shows outdated content
• The browser is running slowly or behaving unpredictably
• You're switching between student/teacher accounts and settings don’t update

For School Devices

If you're using a district-managed device, check with your tech department before clearing data. Some cookies may be required for SSO (Single Sign-On) or device management.

If clearing cache and cookies doesn’t solve the issue, contact your District Tech Support or submit a help ticket.